Built by operators,
for operators.
ReviewReply was born out of frustration. Our founders ran multi-location businesses and spent hours every week writing review responses - the same task, over and over, never quite good enough to keep up. We built the tool we wished existed.
500+
Businesses served
1.2M+
Reviews managed
98%
Response rate avg.
4.8★
Avg rating improvement
The problem we're solving
For a single-location business with 50 reviews a month, responding manually is just manageable. But for a business with 10, 20, or 50 locations? It becomes a full-time job for someone - usually the wrong person, at the wrong time.
We've seen franchise operators drowning in spreadsheets. Regional managers getting flagged for not responding fast enough. Marketing teams trying to enforce brand consistency across 30 different voices. And everywhere: reviews sitting unanswered for weeks because nobody has time.
Unanswered reviews hurt your business in ways that compound. Google's algorithm rewards businesses that engage with reviews. Customers read your responses when they're deciding where to spend money. A thoughtful response to a negative review can actually win customers over - a missing response just confirms the worst.
We built ReviewReply to make the right thing easy. Connect your locations, set up your brand voice once, and let the AI handle the first draft. Review it, tweak it if you want, post it. Or enable auto-posting and let it run. You stay in control at whatever level of involvement makes sense for your team.
What we believe
Small business first
We built ReviewReply for the restaurant owner with 12 locations, the dental group with 30 offices, the hotel chain trying to keep up with hundreds of reviews a week. Big enterprise tools are overkill. Spreadsheets don't scale. We fill the gap.
AI that sounds like you
Generic AI responses are worse than no response - they feel fake and hurt trust. ReviewReply's brand voice engine makes every response sound like it came from your actual team, not a robot.
You're always in control
We'll never post a response you haven't approved. Our approval queue and manual review workflow mean you're always the final decision-maker. Auto-posting is opt-in, not the default.
Decisions from data
Knowing your average rating is nice. Knowing that 'wait time' is mentioned in 23% of your negative reviews, and that Thursday evenings are your worst time - that's actionable. We surface the insights that matter.
The team
Alex Chen
Co-founder & CEO
Former VP of Operations at a 40-location restaurant group. Spent years manually copy-pasting review responses before deciding to build a better way.
Sarah Martinez
Co-founder & CTO
Previously led AI infrastructure at a Series B SaaS company. Believes AI should be a tool that amplifies human judgment, not replace it.
James Park
Head of Customer Success
8 years in hospitality management before switching to tech. Brings a deep understanding of what multi-location operators actually need.
Priya Patel
Head of Product
Former product lead at a local SEO company. Obsessed with making complex workflows feel simple.