Cookie Policy
Last updated: January 1, 2025
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site.
We also use similar technologies like local storage and session storage for certain functionality.
How ReviewReply uses cookies
ReviewReply uses cookies for three purposes:
- Essential cookies - Required for the platform to function. Without these, you cannot log in or use the service.
- Preference cookies - Remember your settings such as dark/light mode.
- Analytics cookies - Help us understand how users interact with the product so we can improve it. All analytics data is aggregated and anonymized.
We do not use advertising or tracking cookies. We do not serve ads and we do not share cookie data with advertisers.
Cookies we use
| Cookie name | Type | Purpose | Duration |
|---|---|---|---|
| next-auth.session-token | Essential | Maintains your authenticated session so you stay logged in | 30 days |
| next-auth.csrf-token | Essential | Protects against cross-site request forgery attacks | Session |
| __Secure-next-auth.callback-url | Essential | Stores the URL to redirect to after login | Session |
| rr-theme | Preference | Remembers your light/dark mode preference | 1 year |
| _rr_analytics | Analytics | Aggregated usage analytics to improve the product (no PII) | 90 days |
Third-party cookies
Some cookies are set by third-party services we use:
- Stripe - sets cookies during payment flows to prevent fraud
- Google OAuth - sets cookies during the GBP connection flow
These third parties have their own privacy and cookie policies. ReviewReply does not control these cookies.
Managing cookies
You can control cookies through your browser settings. Most browsers allow you to block, delete, or be notified when a cookie is set. Please note that blocking essential cookies will prevent you from logging into ReviewReply.
Browser-specific guidance:
Changes to this policy
We may update this Cookie Policy as our use of cookies changes. The date at the top of this page reflects when it was last updated. We will notify you of significant changes via email.
Contact
Questions about our use of cookies? Email us at privacy@reviewreply.com.